My Portfolio

Projects

Call Center Dashboard

Created a Power BI dashboard to illustrate key KPIs: customer satisfaction, call metrics, average speed of answer, and agent performance.

Customer Risk Analysis

Defined relevant KPIs for retention management, and developed visualizations for the retention manager, focusing on these KPIs. also I ensured the dashboard effectively reflects the defined KPIs to aid decision-making.

Diversity and Inclusion Dashboard (HR)

Created visualizations to represent HR data, particularly focusing on gender-related KPIs, and identified and discussed potential root causes for the slow progress in achieving gender balance at the executive management level.

Lending Club Dashboard

prepared and cleansed the data from the Lending Club company's database, ensuring its accuracy and readiness for analysis. I identified and incorporated the essential insights that the dashboard needed to provide. Additionally, I created the necessary measures, selected the most appropriate visuals, and developed the Power BI dashboard accordingly.

Medium Articles

Transforming the Ledger: How Blockchain Technology is Revolutionizing Accounting

In the rapidly evolving landscape of finance and technology, one innovation stands out for its potential to disrupt traditional accounting practices, blockchain...

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Navigating Inflation: Types, Measures, and Economic Implications

Inflation, the stealthy specter lurking behind every price tag and paycheck, has a profound impact on our economic lives. the persistent rise in the price level of goods and services, it morphs through various types and measures, shaping our purchasing power and economic outlook.

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How the Fed’s Interest Rate Cuts Can Affect Your Everyday Financial Decisions

If you’ve been following the news, you might have noticed the Federal Reserve cutting interest rates recently. It sounds like a big financial move — and it is — but what does that actually mean for you and your money?

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